Contact information

Official details for correspondence, support, and transparency.

Trading name

Idea Atelier operates online under the legal entity name Idea Atelier.

Customer support

Our travel desk usually replies within 1–2 business days.

Registered address

If your jurisdiction requires a postal address for consumer information, add your registered business address here before launch. Until then, formal correspondence may be directed to the email above; we will provide a postal address where legally required.

Nature of business

We curate travel packages and getaways — hotel or tour blocks, transport where listed, partner vouchers, and itinerary materials. After you pay, confirmations and trip documents are sent by email (and secure links where partners require them). Printed welcome kits or courier delivery apply only when a package explicitly says so.

Regulatory & dispute resolution

Depending on where you live, you may have mandatory consumer rights that cannot be waived. Nothing on our site limits those rights where applicable. For EU consumers, information about online dispute resolution may be available from your national consumer authority.