Last updated: May 1, 2026

Who we are

The data controller for this storefront is Idea Atelier, trading as Idea Atelier. Contact: support@idea-atelier.com.

What we collect

Depending on how you use the site, we may process:

• Account & order data: name, email address, billing country, and transaction identifiers.
• Payment data: processed by our payment provider (for example, Stripe). We do not store full payment card numbers on our servers.
• Technical data: IP address, device/browser type, approximate location derived from IP, and cookies or similar technologies needed for security and basic analytics.
• Communications: content of emails or messages you send us.

Why we use your information

• To provide packages, fulfil bookings, and deliver confirmations, travel documents, and secure links.
• To process payments and prevent fraud.
• To respond to support requests and enforce our terms.
• To improve and secure our website (including limited analytics where enabled).
• To comply with legal obligations and defend our rights where necessary.

We rely on performance of a contract, legitimate interests (balanced against your rights), and legal obligation as applicable.

Sharing

We share data only as needed with:

• Payment processors and fraud-prevention partners.
• Hosting, email delivery, and infrastructure providers.
• Professional advisers where required by law.

We do not sell your personal information.

Retention

We keep order and accounting records as long as needed for legal, tax, and dispute-resolution purposes, then delete or anonymise data where appropriate.

International transfers

Processors may operate outside your country. Where required, we use appropriate safeguards (such as standard contractual clauses) compatible with applicable law.

Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing, and to lodge a complaint with a supervisory authority. To exercise your rights, email support@idea-atelier.com.

Cookies

We use cookies and similar technologies that are strictly necessary for site operation and security. If we add non-essential analytics or marketing cookies, we will update this policy and, where required, obtain consent.

Children

Our services are not directed at children under 16. We do not knowingly collect their personal data.

Changes

We may update this policy from time to time. Material changes will be reflected by updating the date above. For questions, see Contact.