Contact
Questions about a booking, your confirmation email, or anything else? Our travel desk usually replies within 1–2 business days.
The fastest way to reach us is by email: support@idea-atelier.com. Please include your booking reference (if applicable), the package name, and a short description of what you need so we can help without unnecessary back-and-forth.
What we can help with
- Questions before you book
- Confirmation or voucher delivery issues
- Billing or receipt requests
- Privacy-related requests (see our Privacy policy)
Response times
Our travel desk usually replies within 1–2 business days. Peak periods may take a little longer; we appreciate your patience.
Legal name & formal details
Registered business and contact specifics are listed on our Contact information page.